Privacy Policy

Who we are

Chaos Design Lab (“we”, “us”) is a strategy-led creative and marketing studio based in Amman, Jordan. This policy explains how we collect, use, and protect personal information when you use our website or contact us about our services.

Information we collect

When you fill in our contact form or write to us, we may collect your name, email address, organisation name, and the content of your message.

We may also collect basic technical data such as browser type, device type, and pages visited, through standard server logs or analytics tools, to understand how the site is used.

How we use your information

We use your information to respond to enquiries, discuss potential projects, deliver marketing and creative services you request, and improve our website and client experience.

We do not sell your personal information. We do not use contact-form data for unsolicited advertising lists without a clear reason related to your enquiry or an existing relationship.

Marketing communications

If we send studio updates or marketing emails, we will only do so where you have asked for them or where we have another lawful basis. You can opt out at any time by using the unsubscribe link or writing to us.

Sharing and processors

We may share information with trusted service providers who help us operate the website, host email, or run projects (for example hosting or analytics). They are only allowed to use the information to perform those services for us.

We may also disclose information if required by law or to protect our rights, clients, or the public.

Cookies and analytics

Our site may use cookies or similar technologies that are necessary for the site to function, or that help us understand traffic and performance. You can control cookies through your browser settings.

Retention

We keep enquiry and project-related information only as long as needed to handle your request, deliver services, meet legal or accounting requirements, or resolve disputes.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

Security

We take reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Contact

Questions about this policy or your data: info@chaos-designlab.com. Studio: Kota Complex, Rashid Bayyuk St., Bldg No. 74, Amman, Jordan.

Updates

We may update this privacy policy from time to time. The date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised policy.